Welcome to Seen By None. These Terms and Conditions (“Terms”) outline the rules, obligations, and responsibilities that govern your use of our website, www.seenbynone.co.uk (the “Site”), and your purchases of products from Seen By None (“we”, “us”, “our”).

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By accessing or using this Site, you agree to be bound by these Terms. If you do not agree, you must discontinue use of the Site immediately.

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1. ABOUT US

Seen By None is a brand providing apparel, accessories, and morale-style products inspired by themes of quiet professionalism, minimalism, and operational symbolism.
Our products are sold online via www.seenbynone.co.uk.

For any queries, contact:
Email: chief@seenbynone.co.uk

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2. USE OF THE WEBSITE

You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use of the Site.

You must not:

• commit or encourage criminal offences;

• transmit or distribute malware, harmful code, or any other malicious material;

• interfere with or disrupt the Site’s functionality;

• attempt to gain unauthorised access to accounts, data, or systems;

• engage in data mining, scraping, or automated harvesting of content.

We reserve the right to refuse service, terminate accounts, or restrict access at our discretion if misuse is detected.

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3. PRODUCT INFORMATION

We make every effort to display product details, descriptions, colours, and images accurately. However:

• Colours may vary slightly due to screen settings.

• All product measurements and specifications are provided as close estimates.

• Designs or materials may be updated without notice to improve quality.
   

4. PRICING & PAYMENT

All prices displayed include VAT where applicable.
We reserve the right to alter prices at any time prior to order placement.

Accepted payment methods may include (but are not limited to):

• Debit/credit cards

• PayPal

• Apple Pay / Google Pay

• Other gateway services as made available on the Site

All payments must be authorised at the time of purchase.

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5. ORDER PROCESSING & SHIPPING

Once an order has been placed and payment is confirmed, you will receive an email confirmation. Orders are typically dispatched within the timeframe stated at checkout, though delays may occur during peak periods.

Shipping options and delivery times are displayed at checkout.
We are not responsible for delays caused by postal carriers or courier networks.

Customers are responsible for ensuring correct shipping information is provided at checkout. We cannot refund or replace items sent to an incorrect address provided by the customer.

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6. RETURNS & REFUNDS POLICY

We aim to ensure you are fully satisfied with your purchase.
If you are not, we accept returns subject to the following conditions:

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6.1. Eligibility for Returns

You may return an item if:

• It is unused,

• It is undamaged,

• It is returned in its original condition and packaging,

• The return request is submitted within 30 days of delivery.
   

6.2. Non-returnable items

For hygiene and safety reasons, the following cannot be returned:

• Worn apparel

• Damaged or altered items

• Stickers removed from backing

• Custom-made or personalised items

• Digital products
   

6.3. Refunds

Once your return is received and inspected, you will receive an email confirming your refund approval or denial.

Approved refunds will be issued to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the item was incorrect or faulty on arrival.

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6.4. Return Shipping

Return postage is the responsibility of the customer unless the product was faulty or incorrect.

We recommend using a tracked or insured shipping method.
We are not responsible for returns lost in transit.

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7. FAULTY OR INCORRECT ITEMS

If you receive an item that is incorrect, damaged, or defective, please contact us within 7 days of delivery with:

• Your order number

• A description of the issue

• Clear photos of the item

We will offer a replacement, repair, or refund where appropriate.

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8. INTELLECTUAL PROPERTY RIGHTS

All content on this Site—including imagery, designs, text, graphics, logos, patches, emblems, and branding elements—are the exclusive property of Seen By None unless otherwise stated.

You may not reproduce, copy, distribute, or commercially use any content without our written permission.

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9. LIMITATION OF LIABILITY

Seen By None is not liable for:

• Any indirect or consequential loss or damage;

• Loss arising from events outside our control;

• Inaccuracies on the Site not caused by our negligence;

• Loss of data, revenue, profits, or business.

Your use of the Site is at your own risk.

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded under UK law.

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10. THIRD-PARTY LINKS

Our Site may contain links to third-party websites.
We are not responsible for the content, privacy practices, or operations of any linked site.

Accessing such websites is done at your own risk.

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11. PRIVACY POLICY

Our Privacy Policy governs how your information is collected, stored, and used.
By using this Site, you agree to the terms of that policy.

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12. MODIFICATIONS TO TERMS

We may update or amend these Terms from time to time.
Any changes will be posted on this page with a revised “Last Updated” date.

Continued use of the Site indicates acceptance of the updated Terms.

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13. GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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14. CONTACT INFORMATION

For any questions regarding these Terms or your purchase, please contact:

Email: chief@seenbynone.co.uk
Customer Support Hours: Monday–Friday, 0900–1700
Website: www.seenbynone.co.uk