This Privacy Policy describes how Seen By None (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit www.seenbynone.co.uk (“the Site”) or purchase products from us.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable UK privacy laws.

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1. INFORMATION WE COLLECT

1.1. Information You Provide Directly

When you interact with the Site or make a purchase, we may collect:

• Name

• Email address

• Billing address

• Shipping address

• Payment details (processed securely by third-party providers — we do not store card numbers)

• Order information

• Communication history (emails, messages, etc.)
   

1.2. Information Collected Automatically

We may collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the Site

• Cookies and tracking data (see Cookies section)

This data helps us improve website performance and user experience.

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1.3. Information from Third Parties

We may receive information from:

• Payment processors (e.g., PayPal, Stripe)

• Delivery services

• Analytics providers

• Social media platforms (if you interact with our content)
   

2. HOW WE USE YOUR INFORMATION

We use your data to:

• Process and deliver orders

• Communicate with you about purchases, updates, or issues

• Improve our products and website

• Detect and prevent fraud

• Comply with legal obligations

• Provide customer support

• Personalise your experience (where applicable)

We do not sell or rent your personal information to third parties.

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3. LEGAL BASIS FOR PROCESSING (UK GDPR)

We process your data under the following lawful bases:

• Contract: To fulfil your order

• Consent: For marketing emails (optional)

• Legitimate Interest: Website analytics, fraud prevention

• Legal Obligation: Tax, accounting, compliance
   

4. COOKIES

Cookies are small files stored on your device.
We use them to:

• Enable essential website functions

• Track usage patterns

• Improve performance

• Remember preferences

You can refuse cookies through your browser settings, though some site features may not function correctly.

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5. DATA RETENTION

We retain your information only as long as necessary:

• Orders, payments & invoices: up to 7 years (legal requirement)

• Website analytics: up to 26 months

• Marketing consent: until you unsubscribe
   

6. SHARING YOUR INFORMATION

We may share information with trusted third parties such as:

• Payment processors

• Delivery couriers

• Email service providers

• Website hosting and security services

• Analytics services (e.g., Google Analytics)

These providers only access data necessary to perform their functions and must comply with UK data protection law.
 

7. YOUR RIGHTS (UK GDPR)

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion (“right to be forgotten”)

• Restrict processing

• Object to processing

• Data portability

• Withdraw consent at any time

To exercise these rights, contact us at: chief@seenbynone.co.uk
 

8. DATA SECURITY

We implement appropriate technical and organisational measures to protect your information.
However, no online transmission is 100% secure; use the Site at your own risk.
 

9. INTERNATIONAL TRANSFERS

Some service providers may store or process data outside the UK.
We ensure all transfers comply with UK GDPR using approved protections (e.g., Standard Contractual Clauses).

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10. UPDATES TO THIS POLICY

We may update this Privacy Policy periodically.
Changes take effect when posted on this page with a new “Last Updated” date.

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11. CONTACT US

If you have any questions about this Privacy Policy or wish to exercise your rights:

Email: chief@seenbynone.co.uk
Website: www.seenbynone.co.uk
 

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